Refund Policy

Last updated: August 2, 2026

1. 14-Day Money-Back Guarantee

If you are not satisfied with your subscription, you may request a full refund within 14 days of your initial purchase. This applies to all paid plans: Quiz Only, Starter, Pro, Unlimited, and Team.

To qualify for a refund under this guarantee, your request must be submitted within 14 days of the payment date.

2. How to Request a Refund

Send an email to [email protected] with:

• Subject: Refund Request — PM Master
• The email address associated with your account
• The date of payment and plan purchased
• Brief reason for the refund (optional, but helps us improve)

We will process your request within 3 business days and issue a refund via the original payment method (WayForPay).

3. Renewals

Monthly subscription renewals are not eligible for a refund once the new billing period has started, unless there was a technical error on our side. If you wish to cancel, please do so before the renewal date to avoid being charged.

4. Team Plans

For Team plans (2+ seats), refund requests must be submitted within 14 days of the initial purchase. Partial refunds for individual seats are not available — the refund applies to the entire team subscription.

5. Exceptions

Refunds will not be issued in the following cases:

• Requests made more than 14 days after the payment date
• Accounts suspended or terminated due to violations of our Terms & Conditions
• Payments made under the Trial plan (free — no charge applies)

6. Technical Issues

If you experience a technical issue that prevents you from using the Service, please contact us first at [email protected]. We will make every effort to resolve the issue promptly. If the issue cannot be resolved, a full refund will be issued regardless of the 14-day window.

7. Contact

For any questions about refunds, contact us at: [email protected]

ФОП Пілінкевич Юрій Васильович · ІПН 2377118750